Ashokleyland:-Support Engineer

1. Responding to customer inquiries and questions related to technical issues.
2. Performing diagnostic tests to identify the root cause of technical problems.
3. Providing step-by-step guidance to customers in resolving technical issues or configuring systems.
4. Collaborating with other departments or teams to resolve complex technical problems, if needed.
5. Escalating severe or unresolved issues to appropriate higher-level support teams or management.
6. Keeping records of all customer interactions and maintaining accurate information in the support database.
7. Assisting in the development and improvement of troubleshooting techniques and support documents.